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Service Desk Engineer-Basic + Shift Allowances

$ 2,500 - $ 2,500 / Per Mon

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Service Desk (IT Helpdesk) Engineer


Responsibilities:
•Provides off-site support to end-users (from healthcare environment) with good customer satisfaction
•Be available to take calls
•Provide first level support to troubleshoot and solve technical problems
•To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight
•Prompt response to queries via voicemail / email / fax
•Accurate assessment/ resolution of problems
•Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests
•Coordination for employee user account administration, activation, changes, and terminations
•Receive and answer all users' IT service request calls


Work Location: Changi Business Park (Expo Mrt)


Salary range: Max $2400 + $150/month (OEA - subject to work performance)


Working Hours Details: First 3 months is BAU hours (5.5 working days, 8.5 staggered between 7am – 7pm, Sat / Sun half day) 2,400 + $150 + Shift Allowance (Day - $100 ; Night / Hybrid - $200 per month)