Retail Sales Associate

Full Time, onsite
ECCO CHINA WHOLESALE HOLDING (SINGAPORE) PTE. LTD.
Singapore, Singapore

$ 2,200 - $ 2,600 / month

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ECCO Shoes Singapore is looking for a result-driven Retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales. Duties include:

Providing excellent customer service
Responsible for attending to all customers and demonstrating effective selling skills and product knowledge
Able to do link sales and up-selling
Ensure that all sales data are updated
Advise and inform customers on usage of ECCO products
Able to establish customers' requirements using questioning techniques and listening skills
Able to make good recommendations of ECCO products to customers
Advice customers on maintenance and care of ECCO products (Leather care)
Recommend products based on customers' requirements
Recommend complementary and peripheral products - Shoe-care, leather goods, etc. (link-sell)
Ensure the team provide excellent customer service experience; to increase the overall service level and performance of the store
Attend to customers with types of after sales services
Ensure appropriate stock inventory management
Close sales to customers' satisfaction

Retail Store Operation

Work with Store-In-Charge to ensure ECCO standards and operational practice are executed in the store
Monitor stock and ensure optimal inventory
Participation in inventory feedback to Merchandising team
Handle customer feedback, returns and after-sales service
Ensure the compliance of ECCO store operation and service guidelines from retail operations team
Handle simple merchandise display and assist in window change
Simple stock replenishment request
Keep track of all ins and outs of inventory including sales, transfers, returns
Alert Store-In-Charge if there is any discrepancies with inventory

Teamwork

Sharing of feedback, information and best-practice sharing with the team
Communicate in a manner that builds positive relationship with customers and mutual trust between colleagues
Communicate in a manner that effectively transmits ideas and information to the team while also displaying effective listening skills
Develop team cohesiveness

Requirements:

Able to work retail hours and on Weekends & Public Holidays
Preferred to have 2 years of retail or sales experience
Energetic, Sociable, Confident and result-oriented
Excellent communication and relationship building skills
Able to work in Concept Store and Departmental Store
Singapore citizens are welcome to apply

Compensation Entitlement Aside From Basic Salary:

Retail Sales Commission
Other Incentive
Staff Discount
Free Shoes
Grooming Expenses
Comprehensive Medical Benefits
Birthday Leave
Incremental Annual Leave
Performance Bonus
Yearly Salary Adjustment

CREATE THE FOOTPRINTS OF TOMORROW

At ECCO, you become part of a meaningful, developing and multicultural workplace. You join a global family of more than 25,000 people who are proud to create the footprints of tomorrow.

Headquartered in Denmark, we are a family-owned company that offers international opportunities. Our offices and facilities have an informal culture and relaxed dress code – our shoe code is slightly stricter.

Join us and we guarantee lifelong learning – the speed of progress is up to you. So, if you’re curious, passionate and ready to make an impact, you’ll fit right in.

Job Type: Full-time

Pay: $2,200.00 - $2,600.00 per month

Benefits: