Part-time Customer Care Officer

Part Time, onsite
EduGrove Mandarin Enrichment Centre Pte Ltd
Pasir Ris, Singapore

Salary undisclosed

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If you are looking for a part-time job on weekends to supplement your monthly income, value good customer service, eloquent in English, willing to learn and grow with the company, then you are most welcome to apply!

Responsibilities

Attend to walk-in customers and incoming phone/email enquiries
Provide professional course consultation and excellent customer service to prospective customers
Work closely with the Operations Manager in student placements and scheduling of classes
Communicate and coordinate with customers in ensuring prompt follow-up and closure for all enquiries
Process student registrations and payments
Correspond with existing customers through phone, text messages, emails and letters
Perform a variety of administrative duties in support of the day-to-day operations
Process student registrations and payments
Assisting the teacher in the class in ensuring the wellbeing of the students
Ensure the safety and appropriate behaviour of students at the centre
Tidy and prepare the classrooms before and after lessons

Requirements

Fluent in English and Mandarin, to handle both English and Mandarin speaking customers.
Confident and tactful in handling customer’s needs.
Passionate in providing excellent customer service.
Possess good communication skills.
Must love children and comfortable working around them.
Possess a cheery and pleasant disposition.
Meticulous and systematic with administrative procedures
Has a good eye for details.
Excellent team player with a people-oriented personality.
Proficient in Microsoft Word, Excel and other administrative applications.
Applicants with experience working in tuition or enrichment centres have an added advantage.