Customer Service Staff
Salary undisclosed
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Roles & Responsibilities
Responsibilities:
- Communicate with overseas office/agents/shipping line/customers
- Attend to all customers’ inquiries via telephone or email and to response timely and accurately to their queries.
- Ensure proper coordination of all shipments
- Monitor and resolve and follow up closely with customers on any disputes cases.
- Maintain a proper and efficient filing system of all documents for easy and systematic retrieval.
- Perform other duties as assigned
- Monitoring pre-alert documents from Origin offices or sales supporT
- Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
- Track and monitor flight/vessels arrivals and update customers if any deviations
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Morning, Afternoon, Evening
- Tuesday: Morning, Afternoon, Evening
- Wednesday: Morning, Afternoon, Evening
- Thursday: Morning, Afternoon, Evening
- Friday: Morning, Afternoon, Evening
- 1 year of relevant work experience required for this role
- Working rights required for this role
- Expected salary: $2,800 - $3,000 per month
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