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Customer Service Staff

  • Full Time, onsite
  • CARGOHUB GROUPAGE SERVICES PTE. LTD.
  • Bukit Merah, Singapore
Salary undisclosed


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Roles & Responsibilities

Responsibilities:

  • Communicate with overseas office/agents/shipping line/customers
  • Attend to all customers’ inquiries via telephone or email and to response timely and accurately to their queries.
  • Ensure proper coordination of all shipments
  • Monitor and resolve and follow up closely with customers on any disputes cases.
  • Maintain a proper and efficient filing system of all documents for easy and systematic retrieval.
  • Perform other duties as assigned
  • Monitoring pre-alert documents from Origin offices or sales supporT
  • Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
  • Track and monitor flight/vessels arrivals and update customers if any deviations

Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon, Evening
    • Tuesday: Morning, Afternoon, Evening
    • Wednesday: Morning, Afternoon, Evening
    • Thursday: Morning, Afternoon, Evening
    • Friday: Morning, Afternoon, Evening
  • 1 year of relevant work experience required for this role
  • Working rights required for this role
  • Expected salary: $2,800 - $3,000 per month