Survey Experience Officer (Inbound)
Salary undisclosed
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You will be part of the Data Collection team to conduct large-scale national surveys. In this role, you will be exposed to a full spectrum of learning experiences such as practical hands-on application of concepts that will be introduced via formal training, as well as interactions with people from diverse backgrounds.
- Respond to survey enquiries via inbound calls and emails
- Assist the respondents to complete the survey
- Conduct survey interviews via outbound calls
- Reach out to the respondents to assist them to complete the survey
- Compile, record, input survey returns and data accurately into the system
- Conduct verification to ensure completeness and accuracy of data collected
- Identify and resolve inconsistencies in responses by means of appropriate questioning and explanation
- Explain survey objectives to respondent
- Interpret survey questions to help respondents’ comprehension
- Respond to queries from respondents in a professional manner
- Ensure that the given KPI are being met based on the project timeline
- Provide status report to the supervisor
Contract yearly renewable
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394
R1989461 (Suzana Binte Slemat)
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