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  1. Go to Settings.
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Jobs or company...

Survey Experience Officer (Establishment) - Renewable

Salary undisclosed

Apply on

IndeedSG

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Collection Methods:

  • Via outbound call activity
  • Via field visits out to company addresses

Data submission:

  • The incumbent is expected to perform daily updates of call outcomes using Excel files assigned to them
  • The incumbent must also submit the survey data collection details into the MOM-MRSD system and submit the completed survey
  • During field visits, incumbent must also assist the respondents to complete the surveys online / manual collection and guide the respondents if the respondents need necessary guidance

Job scope:

  • Adhere to required Standard Operating Procedures (SOP) in operations
  • Work closely with fellow team-mates, assigned team leads on the survey progress for each of the companies allocated to this
  • Update accurately the daily operations reports so that performance can be accountable
  • Perform necessary admin work and support as and when required to do so, including rectifying errors committed during collection when required by stake holders from the ministry
  • Adhere to key in case notes in ministry in house system provided for each case with each call outcome / updates on assigned cases

Requirements:

  • Minimum Higher Nitec and above in any discipline
  • Prior working experience in Sales support / Customer insights / Customer relations departments / Banking & Finance call centers, would be advantageous
  • Candidates with prior working experience in customer accounts handling / management are also welcomed to apply
  • Must be competent in MS Excel and have prior experience in handling CRM system. Advantageous if prior experience in V-look up, Pivot table, Excel filter functions

Personal skills:

  • Calm, systematic, and have an eye for data detail
  • Accurate in data input / uploads with minimum supervision required
  • Able to work in fast-paced environment and ask for clarity to supervisor whenever in doubt
  • Team player, with ability to work independently
  • Possess good initiative, with desire for continuous learning


PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394
R1770602 (Teng Min Yee)

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