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Assistant Director, Applications Support (Identity Verification Technologies)

Salary undisclosed

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Job Responsibilities:

  • Lead the application support teams, providing guidance, coaching, and mentorship.
  • Ensure timely and effective resolution of application incidents, requests, and problems.
  • Manage L2 and L3 teams to improve application stability, performance, and reliability.
  • Coach and Mentor L2 and L3 teams to upskill and uplift.
  • Ensure the technical support provided to stakeholders is within the agreed SLA (24 x 7)
  • Develop and execute comprehensive testing strategies for application changes.
  • Lead the teams to continually improve the end user experience and customer satisfaction
  • Champion high levels of IT service and support in projects by developing a strong understanding of how projects may impact service areas, and planning measures to minimize such impact
  • Uphold the quality of IT service and performance and suggest improvement wherever required.
  • Manage vendor performance through service level management and business engagement
  • To lead and support the evaluation of the potential operational impact resulting from any regulatory changes or legislations which affect business compliance arrangements, procedures, processes and awareness
  • Review existing policies and controls, and suggest improvements to enhance internal frameworks and processes
  • Provide full support on internal and external audit and compliance related activities

Job Requirements:

  • Degree in Computer Science, Information Technology or other relevant fields
  • Minimum 8-10 years of relevant experience in leading and managing application support teams.
  • 5+ years of experience in Linux administration, Kubernetes, and Nutanix environments.
  • Proficiency in Linux operating systems (e.g., Red Hat, Ubuntu).
  • Strong experience with Kubernetes (e.g., deployment, scaling, monitoring).
  • Familiarity with Nutanix architecture and management.
  • Knowledge of containerization technologies (e.g., Docker).
  • Understanding of networking, security, and storage solutions.
  • Good team player with positive attitude.
  • Experience in contract and vendor management
  • Excellent leadership and people management skills
  • Demonstrated decision making and problem-solving skills
  • Detail-oriented with the ability to multi-task
  • Analytical and strong resource management
  • Possess excellent verbal and written communication skills to work effectively with stakeholders at various levels in the organization