Motor Claims Advisor

Company :

• Study vehicle repair history and ensure Workshop Manager and Senior Motor Claim Advisor are informed of any unusual or repeated complaint.
• Write out, in-accordance with the individual vehicle diagnosis, individual work orders with the job item numbers, job specification and flat rate specifications.
• Confirm with customer that our records of their personal particulars are correct. Update history file and GDMS if there is a change.
• Conduct Vehicle Reception Check with reception checklist in the presence of customer for all cars brought in for body and paintwork repairs.
• Advise customers of the best method to pursue their insurance claims from a few insurance claims option available.
• Negotiate with surveyor / insurance companies to get the best labour charge.
• Promote the sale of workshop capacity by offering special services.
• Promote the sale of parts and accessories.
• Verify job contents and check vehicle exterior body for dents, scratches in the presence of customer.
• Prepare accurate accident repair estimate and provide supplementary estimate necessary.
• Advise estimated repair cost for work to be done, ask for authorisation budget on additional job.
• Obtain customer signature on work order and advise them on the accepted mode of payment (cash / credit card).
• Add jobs with customer's approval or within customer agreed budget; key add jobs into GDMS and inform workshop foreman / workshop planner accordingly.
• Communicate with workshop foreman on the repair status, observe promised deadline.
• Conduct final check on vehicle cleanliness, verify job completion after end control.
• Inform customer that the vehicle is ready for collection, the repair cost and collection time.
• Decide appropriate goodwill decision for request that falls under the normal frame work.
• Refer to Workshop Manager and or Senior Motor Claim Advisor for assistance if help is required addressing the customer needs.
• Personalise vehicle delivery after repair to the customer including explaining the repair invoice to customer; inform the customer of any outstanding matter, for instance jobs required to be done on next visit or parts on order if any.
• Maintain the Body and Paint reception area neat and tidy.

Requirements:

• Diploma in Mechanical Engineering, Automotive Engineering or Business Administration
• At least 3-5yrs of working experience as motor claims advisor
• Experience in motor trade in Body and Paint dept