AVP, Premier Elite Service Manager, Team Leader - Wealth & Personal Banking

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as an AVP, Premier Elite Service Manager, Team Leader.

Principal Responsibilities

This is a hybrid role where a Premier Elite Service Manager support Premier Elite Relationship Managers in operational functions in customer service and takes on leadership duties. A key responsibility is to assist VP, Customer Service to ensure that service standards are met by their team members and regulatory and operational guidelines are adhered to:

• Support Relationship Managers and Team Head by assuming responsibility of the operational functions in customer service and administrative support
• Ensure customer correspondence, enquiries, and requests are attended to promptly and accurately, while maintaining a high standard of customer confidentiality
• Achieve a high service standard by ensuring efficient and quality service to customers
• Maintain a high standard of operational and risk compliance by ensuring that standards and workflow are in continuous adherence to Group Standards and local regulations
• Possess leadership in providing guidance to the junior team member. The role holder will act as the first level of contact in resolving operational issues and escalated complaints within the team
• Provide administrative support in managing team schedule and roster
• Coordinate and disseminate project updates, solicit feedback / suggestions and providing support during UAT
• Provide first level review and assessment to VP, Customer Service, on FCC related matters, for example, account transaction review to identify potential financial crime risks and red flags

• Strong banking and product knowledge and experienced in client servicing, preferably High Net Worth Individuals
• A team player who is self-motivated and can use their own initiative with the ability to focus on delivering a high quality customer service
• Excellent communication, analytical, organizing, problem solving and leadership skills
• Experienced in coaching, mentoring and developing others to maximize their performance
• As the role will be dealing with customers predominantly in North Asia market, proficiency in both spoken and written English and Chinese are required. Cantonese will be an added advantage

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.