Production Support - Marketplace

Job Description:

• Respond to system queries, perform troubleshooting, and conduct research to identify solutions to reported issues.
• Efficiently understand and resolve problems, ensuring timely resolution or escalation, and communicate progress promptly.
• Perform assessments to determine the priority and urgency of issue resolution.
• Collaborate closely and build strong relationships with key stakeholders, including Product Managers, Software Developers, QA Engineers, and the Operations team.
• Learn the operation of our products from the ground up.
• Evaluate issue trends and provide system stability reports to stakeholders.
• Identify areas for process improvement and support team initiatives or projects.

Requirements:

• Bachelor's degree in a relevant field. A background in Computer Science, Engineering, or related disciplines is an advantage but not mandatory.
• Prior experience in a similar role is preferred, but candidates without direct experience are welcome to apply if they can demonstrate strong troubleshooting and problem-solving skills.
• Effective troubleshooting skills, with the ability to understand system issues and develop action plans.
• Ability to work independently and manage tasks with minimal supervision.
• Strong communication skills, with the ability to collaborate with multiple stakeholders.
• A strong sense of responsibility and accountability for work outcomes.
• Willingness to work on weekends, public holidays, and campaign days when scheduled, off-in-lieu is provided.