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Remote Robot Operator

Salary undisclosed

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Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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Responsibilities:

  • Handle incident management for robot issues within SLA.
  • Error handling and resolution.
  • Remote monitoring and robot operations.
  • Help robots find their way by remotely correcting their internal “GPS” location and driving/controlling the robot through unpredictable situations using Cognicept’s propriety intervention system (it’s like a video game).
  • Identify and report errors/failures/bugs, and suggest improvements to processes and technologies.
  • Manage inbound and outbound calls in a timely manner.
  • Follow communication “scripts” and standard operating procedures.
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives for our/OEM products.
  • Keep detailed records of all interventions in the Cognicept database.
  • Track personal/team qualitative and quantitative KPIs with your line manager.
  • Take part in training and other learning opportunities to expand knowledge of Cognicept and the position.

Requirements:

  • Experience with incident management, customer service, and tech support preferred.
  • Solid oral and written communication skills.
  • Solid reading comprehension and listening skills.
  • A keen eye for detail.
  • Ability to work both independently and as part of a team.
  • Excellent time to task management.
  • Owns a laptop that runs Google Chrome and has a headset. (BYOD concept)
  • Owns a functional smartphone with a data plan and an Indian phone number.
  • Able to work in a 24/7 shift.

***If you are interested, please apply with your resume to https://sg.quickhr.co/view_job.php?jd=MTBxdWlja19ocl9yZWNydWl0bWVudA==&cd=NzU5cXVpY2tfaHJfcmVjcnVpdG1lbnQ=

Job Types: Full-time, Permanent

Pay: $350.00 - $700.00 per month

Schedule:

  • Monday to Friday

Work Location: In person