Associate Learner Experience

Job Description

The successful candidate will be part of Corporate Learning Centre of SIA Human Resource Division. He/she will be the primary customer facing role for both internal staff and external training providers, contributing to the overall experience. He/she will also be playing a supporting role in the Learner Experience team, enabling smooth and timely operations.

Key Responsibilities

Ensure that all the necessary resources and logistics are allocated, delivered and set up for courses to run smoothly.

I. Pre-course Administration

• Support course managers on course creation and registration in LMS
• Book venues and allocate IT resources for upcoming courses/update calendar/tracking sheet accordingly.
• Set up classrooms and meeting rooms before courses.
• Support the printing and delivery for training materials.
• Coordinate with hotel on accommodation and transportation arrangement.
• Create and send meeting link to participants for virtual courses.
• Submit security clearance, booking of F&B, and preparation of directional signages for face-to-face courses.
• Send course materials and information to participants to inform them about course details.
• Accommodate for rescheduling and withdrawal.
  
  

ii. During-course administration

• Ensure smooth F&B service during courses (e.g. work with vendors to provide meals and set-up)
• Assist in resolving any ad-hoc issues which may occur during courses (e.g. equipment failure, last minute changes to course details, etc.)
  
  

iii. Post-course administration

• Collate Course Evaluation Questionnaire (CEQ) scores and attendance list.
• Liaise with Course Managers and Finance for invoice creation.
  
  

Requirements

• Diploma in any discipline, preferably in HR and/or Advanced Certificate in Learning and Performance (ACLP)
• Prior experience in Learning and Development, administration and/or coordination function would be advantageous.
• Working knowledge of Microsoft Office & Suite. Prior experience using Success Factors Learning Management System would be advantageous.
• Able to communicate clearly in written English.
• Able to work independently and adhering to specified deadlines.
• Team player with strong interpersonal and communication skills; able to manage stakeholders and business users.
  
  

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.