SERVICE MANAGER(MULTIPLE LOCATION_BASIC UP TO $2600)
$ 2,600 - $ 2,600 / Per Mon
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Duties and Responsibilities
Assist the Foodcourt Manager in the following areas:
(a) External Customer Relationship Management
To retain 100% stall occupancy through effective tenant relationship
To uphold quality control in food products sold in the tenant stalls
To handle customers’ and landlord’s feedbacks and identify lapse of outlet’s services
(b) Outlet Operations Management
Work pro-actively with the Maintenance Department to fix outlet’s hygiene and maintenance issues in a timely manner. Ensure the outlet is well-maintained at all times and is in line with the Workplace Safety and Health (WSH) guidelines
Perform daily sales bank-in.
Achieve monthly sales target and FD rental income target.
To ensure smooth operations during opening, mid and closing shifts.
To uphold quality control in food & beverage products sold in the FB stalls
Prepare reports at the end of shift/week.
(c) Internal Customer Relationship Management
Work with the Marketing department to execute marketing activities or campaigns etc.
Work with the Procurement department to replenish stock through procurement portal etc.
Provide support to the Finance department through submission of sales receipts, reports etc.
Provide support to the Human Resource department through submission of verified attendance etc
(d) Any other duties as directed
Requirements:
Min. GCE ‘N’ level or equivalent
Service-oriented and diligent with high level of integrity
Mature and possess good interpersonal skills to assist Foodcourt Manager to manage cleaners, employees, customers and tenants
Problem-solving and investigative role to handle customer’s complaints on food quality or service attitude.
Assist the Foodcourt Manager in the following areas:
(a) External Customer Relationship Management
To retain 100% stall occupancy through effective tenant relationship
To uphold quality control in food products sold in the tenant stalls
To handle customers’ and landlord’s feedbacks and identify lapse of outlet’s services
(b) Outlet Operations Management
Work pro-actively with the Maintenance Department to fix outlet’s hygiene and maintenance issues in a timely manner. Ensure the outlet is well-maintained at all times and is in line with the Workplace Safety and Health (WSH) guidelines
Perform daily sales bank-in.
Achieve monthly sales target and FD rental income target.
To ensure smooth operations during opening, mid and closing shifts.
To uphold quality control in food & beverage products sold in the FB stalls
Prepare reports at the end of shift/week.
(c) Internal Customer Relationship Management
Work with the Marketing department to execute marketing activities or campaigns etc.
Work with the Procurement department to replenish stock through procurement portal etc.
Provide support to the Finance department through submission of sales receipts, reports etc.
Provide support to the Human Resource department through submission of verified attendance etc
(d) Any other duties as directed
Requirements:
Min. GCE ‘N’ level or equivalent
Service-oriented and diligent with high level of integrity
Mature and possess good interpersonal skills to assist Foodcourt Manager to manage cleaners, employees, customers and tenants
Problem-solving and investigative role to handle customer’s complaints on food quality or service attitude.
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