Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Service Specialist

Salary undisclosed

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Hegen is a fast-growing company specialising in mother and baby products, with a mission to enhance the breastfeeding journey and help ease the transition into parenthood with products and services. You possess the strong ability to relate with mothers over our customer service communication channels and can shape the entire customer experience by exceeding customer satisfaction and driving brand advocacy among our customers. You will do meaningful work when you support a mother through their enquiries and bring a smile to their day.

Responsibilities:

  • Design and manage the end-to-end customer experience process from pre-sales to post-service
  • Deliver exceptional service to all customers throughout the customer journey with the aim of driving customer satisfaction and inspiring customer loyalty
  • Perform day to day administrative support by maintaining a record of issues faced by customers and resolve them by identifying and escalating the issues appropriately
  • Craft well-deliberated and thoughtful responses to address customer concerns and issues
  • Pre-empt and correct any issues that could affect customer satisfaction or retention
  • Be the voice of customer internally to influence better business decisions
  • Work closely with the quality team to translate customer issues into product improvements
  • Partner with community engagement team to build strong relationships with customers and drive brand advocacy
  • Conduct product training for customers and corporate partners via physical or virtual sessions

Requirements:

  • At least 2 years of experience in dealing with consumers in a retail or consumer goods company
  • Available to work two Saturdays per month
  • Strong command of English, with proficiency in a second language being an advantage.
  • Experience with using Hegen products / services would be a big plus
  • Ability to understand customer journey and empathise with the customers across different touch points
  • Strong problem-solving skills to get to the core of the issue and propose solutions
  • Strong empathy and interpersonal communication skills to deliver messages in a tactful manner even when under pressure
  • Fluency in English (both written and spoken) is required and fluency in Chinese language is a plus (to deal with mandarin-speaking customers)
  • Strong inclination towards data management & analysis and technology/digital tools (E.g: Zendesk, Microsoft Office Suite, Zoom etc)
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