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Call Centre Agent / Customer Service (6-Months Contract- Renewable) UP $2400 / 5.5 Days / Mattar MRT

$ 2,400 - $ 2,400 / Per Mon

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This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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Summary:
• Up $2400
• Location: Mattar (Downtown Line)
• Work Days/ Hours: Mon - Sat (5.5 days, Office Hours)
• Training provided

Job Scopes:

Handle customer service hotline across all areas, including answering enquiries, providing information, handling complaints and troubleshooting problems
Escalate cases that do not fall within FAQs to the relevant and correct parties. Follow-up on outstanding cases and perform call-backs to customers if necessary
Consistently deliver excellent quality service to our customers to achieve customer satisfaction
Ability to understand customers’ needs and provide appropriate solutions and attention
Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
Data entry and other ad-hoc duties assigned

Requirements:

Good communication and interpersonal skills
Proficient in Microsoft office applications

Applicants who possess the relevant experience or interest are most welcome to apply.
For a quick response, you may WhatsApp to 6902 8783 in the following format.

**We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

Jessica Grace Wong Hui Ying
Registration No.: R24123928
EA License No: 06C2859 (MCI Career Services Pte Ltd)