Officer, Guest Services (Great World Serviced Apartments)

This position is for Great World Serviced Apartments, a company under Allgreen Properties Ltd.

Responsibilities:

Administration duties:

• Assist to verify monthly tax invoices received from vendors.
• Check and ensure all payments posted in RMS by GSOs are correct before banking-in.
• Prepare remittance advices for cash, credit card and cheque payment. To assist with bank in of cash via ATM located in GW mall.
• Raise Purchase Order in SAP.
• Assist Guest Services Manager to obtain quotations from vendors as and when required.
• Maintain a shared petty cash float of $1000 and raise petty cash claim forms when required.
  
• Responding to residents’ survey received via Review Pro.

Apartments:

• Inspect and check apartments for VIP/CIP new arrivals, raise work order via e-Connect for defects.
• Assist with site inspection during weekends, public holiday and after office hours.
• Change and replace apartment’s door lock batteries and safe box batteries as and when needed.

Front Office & Cashiering Duties:

• Cover GSOs’ duties when shortage of manpower and/or when GSO on meal break. Duties of GSOs includes but not limited to –
• Perform check-in and check-out.
• Collect payment from residents.
• Programming of apartment’s keycards.
• Posting of sales transactions and miscellaneous charges in RMS.

Guests’ Activity:

• Plan and executive monthly resident’s activity.

Residents’ Matters:

• Attend to and resolve residents’ requests and complaints promptly and courteously
• Coordinate with other departments and service provider to resolve resident’s feedback or complaints.
• Perform investigation on reported lost item(s) in apartment and/or incident involving residents.
• Process forms for refund of deposits for checked-out residents.

Staff Matters:

• Oversees team’s tardiness and grooming.
• Preparation of monthly team’s roster.
• Coaching and guiding GSOs in the handling of difficult and demanding residents.

Operations Routine/Others:

• Assist to oversee the security team. Read security occurrence book daily and ensure that follow-up actions are taken on feedbacks or complaints by residents.
Oversees all Facilities (Lounge, Gymnasium, Rejuvenate, Play) to ensure in good condition and liaise with vendors for repair works as and when required.

• At least 2 years of experience in hotel / serviced apartments / customer service
• Minimum GCE ‘O’ Level or Diploma in Hospitality / Tourism
• Any 5 days work week including weekends and public holidays
• Shift work (730am - 330pm / 2-10pm)