Customer Engineer, Google Distributed Cloud, Strategic Pursuits - Singapore

Product area

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Job description

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

Additional job description

As a Customer Engineer in Google Distributed Cloud, you will work with the sales and pre-sales teams to offer and deliver complex distributed cloud solutions. You are the technical expert with strategic global customers, leading conversation on cloud offers and driving decisions to align with Google Cloud services and delivery team innovation and capabilities.

Qualifications

Job responsibilities

• Create and execute on new cloud offers, creating business case, getting alignment from respective teams, addressing budget needs, getting executive buy in, securing customers, driving customers to prove offers, and scaling offers to field once proven successful.
• Be a technical advisor and point of contact for strategic customers and accounts with non-standard requests and innovation needs.
• Build and maintain strategic relationships with senior cross-functional key stakeholders in customer or partner organizations to deliver or manage quality technical solutions and services.
• Strategize surrounding solution code development in collaboration with internal or external developers/users/partners/clients/stakeholders (as needed).
• Lead scalability of existing solutions or create repeatable solutions (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions. Influence major product decisions based on developer feedback or technical expertise.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in technical troubleshooting and managing partners and customers.
• Experience with edge computing, distributed systems or data center transformation.
• Experience in system design and any one programming language (Java, C++, Python, etc.).
• Ability to travel up to 60% of the time.

Preferred qualifications

• 10 years of experience in a customer-facing role.
• 8 years of experience in cloud infrastructure designing multi-cloud solutions.
• 3 years of experience building solutions using ML/AI.
• Experience partnering across business units, stakeholders, vendors and teams to achieve common goals.
• Experience managing distributed teams globally on scaled programs.
• Ability to communicate complex information to executive internal/external stakeholders.