Product Management Intern (Smart Home Application)

Key Responsibilities

Application Testing and Test Case Management{{:}}

• Create and maintain detailed test plans and test cases based on application requirements and user stories
• Conduct thorough functional testing of the smart home application
• Perform compatibility testing on various devices and platforms
• Collaborate with the development team to ensure proper resolution of identified issues and verify bug fixes

UI/UX Review{{:}}

• Evaluate the user interface (UI) and user experience (UX) of the application
• Provide feedback and recommendations to enhance the overall UI/UX design
• Work with the design team to implement UI/UX improvements

Application Improvement{{:}}

• Collaborate with the development team to identify areas for application improvement
• Assist in conducting usability testing and gathering user feedback
• Document and report software bugs and issues for resolution

Data Analytics{{:}}

• Collect and analyze user data to gain insights into application usage and performance
• Assist in developing and maintaining data dashboards and reports
• Contribute to data-driven decision-making processes to improve the application

Operational Support{{:}}

• Monitor the application's operational performance and availability
• Assist in identifying and resolving operational issues and disruptions
• Collaborate with the IT and infrastructure teams to ensure seamless application operations

Customer Support{{:}}

• Respond to customer inquiries, requests, and issues related to the application via email, chat, or phone
• Provide clear and meticulous solutions to customer problems
• Escalate complex issues to the appropriate team members when necessary

User Training{{:}}

• Assist in creating user guides and tutorials for the application
• Conduct training sessions for new users to ensure they can effectively use the application

Documentation and Reporting{{:}}

• Maintain comprehensive records of customer interactions and resolutions
• Prepare regular reports on common customer issues, operational status, and suggest improvements

Ad Hoc Tasks{{:}}

• Handle various ad hoc tasks and projects as assigned by the team or management
• Adapt to new challenges and contribute to the overall success of the department

• Currently pursuing or recently completed a degree in Computer Science, Information Technology, Data Science, or a related field
• Strong interest in software development, data analytics, operational support, user experience, customer support, quality assurance, and UI/UX design
• Familiarity with testing methodologies and tools
• Meticulous attention to detail in problem-solving, testing, and UI/UX evaluation
• Effective communication skills, both written and verbal
• Ability to work well in a collaborative team environment
• Eagerness to learn and adapt in a fast-paced, dynamic work environment

What We Offer{{:}}

• Valuable hands-on experience in a startup environment
• Collaborative and dynamic work culture
• Opportunity to make a meaningful impact on the company
• Potential for future employment opportunities