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Jobs or company...
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CPaaS Product Operations Expert

Salary undisclosed

Apply on

IndeedSG

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

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Simplified

Our client is one of the Top Cloud solution vendors. They are looking for a CPaaS Product Operations Expert join their team in Singapore. The ideal candidate should have extensive IT expertise and a deep understanding of the CPaaS industry, which are essential for effective product and customer support.

Key Responsibilities:

Market Entry Strategies and Sales Support:

  • Remain informed about product advancements and industry developments to comprehend market needs and customer use cases for CPaaS offerings (A2P SMS, ChatApps, Voice).
  • Develop supporting materials for product go-to-market initiatives, including sales manuals, technical evaluations, customer success stories, and competitive analyses.
  • Collaborate closely with sales teams and clients across various regions to deliver solutions that effectively address their challenges.

Digital Advocacy and Self-Service Empowerment:

  • Demonstrate strong communication abilities and work efficiently with diverse teams across regions and departments to achieve product revenue goals.
  • Collect best practices and standardize solutions to improve the cross-product service experience.

Commercial Strategy and Expansion:

  • Formulate detailed go-to-market strategies with clear execution steps in partnership with internal and sales teams.
  • Engage with customers to gather feedback and insights, sharing these with internal product development teams to enhance products and close gaps.

Position Requirements:

Strategic Market Leadership:

  • Create and refine comprehensive go-to-market strategies in collaboration with key regional sales teams.
  • Lead the implementation with precision and influence to enhance market engagement and drive revenue growth.

Understanding of Communication Technologies:

  • Have a solid grasp of business models and product logic within the CPaaS industry, including Voice, SMS, chat applications, and traffic management.

Resilience and Proactive Problem-Solving:

  • Demonstrate strong resilience under pressure, taking the initiative to address complex challenges.
  • Maintain a strong sense of responsibility and ownership to ensure project success and accountability within the team.

Advanced Communication and Innovation Skills:

  • Exhibit outstanding communication skills, promoting synergy among immediate and cross-departmental teams.
  • Innovate and utilize collaborative resources to achieve significant results.

Backlog Prioritization for Product Quality:

  • Effectively prioritize product backlogs, aligning tasks with the highest business value and user demand to facilitate ongoing product improvement and customer satisfaction.

Bilingual Proficiency for Global Collaboration:

  • Fluent in both English and Mandarin, enabling effective collaboration with product development teams in China and facilitating seamless cross-cultural interactions.

Educational and Professional Background:

  • Possess a bachelor’s degree or higher in Engineering or a related field.
  • Have at least 3+ years of relevant experience in developing and executing go-to-market strategies, preferably within the CPaaS sector.

Job Type: Full-time

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Work Location: In person

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