Business Process Analyst

About Carro

Carro has carved out a reputation as Southeast Asia’s largest online automotive marketplace. This tech unicorn is a people-centric business with over 4,000 employees in 7 countries who speak 9 languages. Working here, you’ll be part of a diverse, inclusive, team that drives innovation and change, and find a place that supports your growth and development. Visit us at www.carro.co

As a Business Process Analyst, you will play a pivotal role in driving operational excellence by optimizing and re-engineering business processes across the organization. You’ll work closely with diverse teams to identify opportunities for automation and improvement, using cutting-edge tools to streamline workflows and enhance efficiency. This is an exciting opportunity to influence strategic decisions with data-driven insights while collaborating with senior leaders to shape the future of the business. You’ll leverage your expertise in process optimization and data analysis to make a tangible impact. If you’re passionate about innovation, efficiency, and delivering meaningful change, this role is for you.

What You Will Do

1. Business Process Optimization:

• Analyze and assess current business processes to identify inefficiencies, redundancies, and areas for improvement.
• Design, develop, and implement streamlined processes using automation tools such as Robotic Process Automation (RPA), BPM (Business Process Management) software, and other automation platforms.
• Lead process re-engineering initiatives that enhance performance, scalability, and adaptability.

2. Data Analysis & Business Insights:

• Collaborate with data teams to create dashboards and reports for key stakeholders using Business Intelligence (BI) tools such as Tableau, Power BI, or similar platforms.
• Provide actionable insights from process data to inform strategic decisions and improve overall business performance.
• Track key performance indicators (KPIs) to evaluate the effectiveness of processes and recommend improvements based on data trends and performance metrics.

3. Performance Monitoring & Business Health:

• Develop and maintain systems that continuously assess and monitor the organization's operational performance.
• Proactively identify process bottlenecks, risks, or inefficiencies and propose solutions to address them.
• Conduct regular "health checks" of critical business areas and present findings, recommendations, and risk mitigation strategies to senior management.

4. Cross-Functional Collaboration:

• Partner with stakeholders from various departments such as Operations, IT, Finance, and others to ensure that business processes align with organizational goals.
• Act as a liaison between technical teams and business units to ensure that automation and process optimization initiatives are both practical and effective.
• Provide clear communication and updates on process improvement projects to relevant stakeholders.

What You Will Need

• Experience: 4-6 years of experience in business process optimization, data analysis, or business consulting roles, preferably in a corporate or consulting environment.
• Education: Bachelor’s degree in Business, Information Technology, Industrial Engineering, or a related field.
• Technical Skills:
• Proficiency in process automation tools such as RPA, BPM software, or similar technologies.
• Strong knowledge of BI tools (e.g., Tableau, Power BI) and data analytics.
• Understanding of process mapping and re-engineering techniques.
• Analytical Skills: Strong analytical and problem-solving skills with the ability to interpret complex data and translate insights into actionable strategies.
• Communication Skills: Excellent communication and interpersonal skills to work effectively with cross-functional teams and senior management.
• Project Management: Ability to manage multiple projects simultaneously, meet deadlines, and deliver high-quality work.
• Detail-Oriented: Strong attention to detail, ensuring accuracy in process analysis and data reporting.

Why work with Carro?

• Join the region’s largest online automotive marketplace with offices in 7 countries.
• Firsthand experience at reshaping the automotive industry using the latest technologies such as AI and machine learning
• Formal and informal learning and development programs to support your growth and career progression.
• Comprehensive benefits including medical, insurance and wellbeing.
• Flexible working arrangements upon request.
• Learn from some of the most experienced mentors in the technology and automotive space.
• Meet and interact with colleagues from all around Asia.
• Pursue opportunities to work at departments in other countries and regions.
• Diverse and inclusive working environment with modern workspaces.
• Fun and engaging employee events, initiatives, and celebrations.