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Support Specialist

Salary undisclosed

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JOB DESCRIPTION:

Role: Support Specialist

Location: Singapore

Experience: 4-7+ Years

  • Hardware IMAC Support
  • Troubleshoot, diagnose and resolve the tickets which required onsite support
  • Coordinate within Vendor and Level 3 support team, Level 2 Backline and Service Desk teams for ticket resolution
  • Schedule Supported Device installation, Software and Hardware activity with End User at their convenience in order to minimize disruption
  • Participate in war room during major incidents
  • Manage any end-user service requests (e.g. desktop, mobile) which require local interaction
  • Support end users devices (Desktop / Laptops, Mac, Smartphones, Tablets, printers)
  • Collect hardware as part of user’s leavers process
  • Asset Management