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IT Support Engineer

$ 3,000 - $ 4,000 / Per Mon

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IT INFINITY PTE LTD
IT Support Engineer [IT Services/Solutions/Immediate]
Monthly Salary Range, Basic (SGD) $3,000 - $4,000

Job Description

Responsibilities

  • Maintain and troubleshoot Cloud Services, physical servers and workstation ensuring optimal performance, security, and reliability.
  • Monitor network devices (routers, switches, firewalls) to ensure seamless connectivity and address any issues promptly.
  • Manage Windows Server environments, including installation, configuration, and maintenance and Implement security patches, updates, and backups.
  • Provide technical support through on-site, remote desktop session, email, phone and WhatsApp.
  • Administer Active Directory, including user accounts, permissions, and group policies.
  • Set up and manage user profiles, access controls, and authentication.
  • Administer Microsoft 365 tenant services, including Exchange Online, OneDrive, SharePoint, and Teams.
  • Provide user support for login issues, password resets, and account management.
  • Configure and troubleshoot email accounts, distribution lists, shared resources and address Microsoft Office application-related queries.
  • Install, integrate, and configure new computer systems and hardware for users.
  • Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
  • Maintain accurate documentation of IT processes, configurations, and troubleshooting steps. Generate regular reports on system health, incidents, and performance metrics.

Requirements

  • A strong working knowledge of Microsoft 365 services including Exchange Online, Teams, OneDrive, SharePoint, Microsoft Office applications, etc.
  • Knowledge of Active Directory, DNS, DHCP, and Group Policy.
  • Experience in administering Windows Client Operating system, Windows Server
  • Experience in administering network devices (routers, switches, firewalls).
  • Experience with Active Directory client management, file sharing, printer sharing, and NTFS permissions.
  • An openness to learning new technologies.

Preferred Certifications

  • ITSM v4 Foundation, CompTIA A+, Network+, or Security+
  • Microsoft Certified: Microsoft 365 Administrator
  • Microsoft Certified: Azure Administrator Associate

Additional Information

Career Level - Executive

Qualification

Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma

Years of Experience

1-2 years

Job Type

Full-Time

Job Specializations

Tech/IT

Company Overview
Accounting & Payroll Solutions Provider
With 30 years of experience in financial applications, IT Infinity understands the importance of a company’s accounting, payroll and manpower operations. Thousands of companies in Singapore are using our services to increase productivity, reduce errors and minimize fraud in their accounting and payroll operations, and thereby improving their bottom line.

We are business partners for Sage 300 and CRM applications. For payroll and time and attendance, we provide our in-house Opensoft solutions which are tailored to Singapore’s regulatory requirements. Our products are ready for turnkey installation, but if any client has unique requirements, we are also able to provide customized modules.

Job Type: Full-time

Pay: $3,000.00 - $4,000.00 per month

Schedule:

  • Monday to Friday

Education:

  • Postgraduate Diploma/Certificate (Preferred)

Experience:

  • Tech/IT: 1 year (Preferred)

Work Location: In person