Epicareer Might not Working Properly
Learn More

Warehouse Escalation Specialist

Salary undisclosed

Apply on


Original
Simplified

About Locad

Locad is the all-in-one solution for e-commerce brands looking to streamline operations and achieve explosive growth. Our innovative platform syncs inventory across online channels facilitates systematic order fulfilment (storage, packing, shipping, and tracking), and leverages a reliable network of warehouses and shipping partners across Singapore, the Philippines, Thailand, Hong Kong, and Australia, Malaysia, Indonesia and with more locations opening soon. Hundreds of brands have already seen the benefits of Locad's technology, infrastructure, and integrated network. We offer faster shipping, reduced costs, and the tools to unlock exponential growth.

Why Choose Locad?

  • Annual Performance Bonus
  • 25 Days of Paid Time Off
  • Health Maintenance Organization (HMO) Coverage from Day One
  • Provided MacBook for Enhanced Productivity
  • Annual Learning & Development Budget for Professional Growth

What you'll focus on

  • Monitor daily incoming inquiries from internal and external stakeholders covering the Locad Ticketing System
  • Solve incoming inquiries within the Service Level Agreement in coordination with Locad Operations Executives and WH staff
  • Follow the Locad guides to solve inquiries across various contact reasons
  • Coordinate closely with Account Managers to manage brand/account escalations and inquiries
  • Work hand-in-hand with the Central Operations teams to continuously improve guides and training to solve inquiries more efficiently

What you bring

  • Knowledge of Warehouse Management Systems
  • Knowledge of problem-solving fundamentals using standard operational frameworks
  • Excellent Time Management
  • Good Exception Management
  • Good understanding of Operational Processes

How to Apply

The best way to apply is to follow the link to our website, if you don't have a CV a LinkedIn profile will do.

Every application will receive a response