IT Support Team Leader

Job Description

• Oversees team operations and daily performance while providing guidance and coaching.
• Monitors transactions to ensure that client service quality consistently meets established standards.
• Distributes tasks effectively, manages workloads and backlogs, and makes necessary adjustments.
• Identifies opportunities for improvement and implements new structures and processes as needed.
• Promotes team discipline, communication, and morale to enhance collaboration.
• Engages with clients to execute service recovery actions when service levels fall short.
• Regularly updates the team on current products, services, and operational procedures.
• Ensures team members are informed about new developments within a specified timeframe to perform their roles effectively.
• Collects and reports relevant statistics daily, weekly, and monthly as part of their responsibilities.
• Performs additional duties as assigned by management when required.

Requirements

• At least 3 years of experience in IT support, including 1 year in a leadership or supervisory capacity.
• Proven track record of managing and motivating teams to meet performance targets and deliver excellent customer service.
• Strong communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
• Demonstrated problem-solving skills and a proactive approach to identifying and addressing issues.

Job Types: Full-time, Permanent

Pay: $4,500.00 - $5,500.00 per month

Benefits:

• Gym membership
• Health insurance
• Professional development

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Performance bonus

Experience:

• IT support: 3 years (Preferred)

Work Location: In person