Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Service Desk Technician  Contractor

Salary undisclosed

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Join our team as a Service Desk Level 1 Technician and be the hero of our digital world!

As a Service Desk Level 1 Technician, you'll be the first line of defense for the organization's IT infrastructure, providing essential technical support to our end-users. You'll play a vital role in ensuring our operations run smoothly by efficiently resolving common IT issues and delivering exceptional customer service.

What you'll do:

  • Incident Management: Serve as the primary point of contact for end-users seeking technical assistance.
  • Accurately log and categorize incidents and service requests in our ticketing system (ServiceNow).
  • Prioritize and triage incidents based on their severity and impact.
  • Escalate critical issues to higher-level support teams when necessary.
  • Strive to achieve First Call Resolution (FCR) and Same-Day Resolution (SDR) while adhering to service-level agreements.
  • Technical Support: Provide basic troubleshooting and support for common hardware and software issues, including password resets, software installations, and printer problems.
  • Offer remote assistance using tools like TeamViewer or Remote Desktop Connection.
  • Diagnose and resolve hardware-related issues, such as connectivity problems and peripheral malfunctions.
  • Troubleshoot software-related problems, including application errors and compatibility issues.
  • Assist end-users with the use of various IT tools and applications.
  • Knowledge Management: Maintain accurate records of incidents, solutions provided, and frequently encountered issues.
  • Create and contribute to a knowledge base to assist both end-users and support teams.
  • Asset Management: Keep virtual stock rooms up-to-date and ensure assets are properly managed and deployed.
  • Security Awareness: Promote and enforce IT security policies and procedures.
  • Educate end-users about best practices to minimize security risks.
  • Collaboration: Work closely with other support teams (L2, L3) to ensure seamless problem resolution.
  • Collaborate with departments to identify and address recurring issues.
  • Continuous Improvement: Suggest improvements to existing processes and procedures to enhance the efficiency and effectiveness of the Service Desk.

What we're looking for:

  • High school diploma or equivalent.
  • Technical certifications or relevant coursework are preferred.
  • Strong problem-solving and analytical skills.
  • Excellent communication and customer service skills.
  • Familiarity with common operating systems (Windows, macOS) and office productivity software.
  • Basic knowledge of networking concepts and hardware components.
  • Ability to adapt to new technologies and learn quickly.
  • ITIL Foundation certification is a plus.
  • Proficiency in ServiceNow is essential.
  • Basic knowledge of Intune, MFA, Azure (Entra ID), PIM, Office 365 (Exchange, SharePoint), Teams Admin/Teams Phones, Mimecast, and Crowdstrike is beneficial.

About Golden Technology

Golden Technology was founded in 1997 with the goal of developing people and driving innovation. In other words, our aim is to pair world-class technologists like you with amazing companies that are doing impactful work.

After an initially slow start, and way too many late nights playing Final Fantasy 7, Golden Technology built a unique recruiting engine that would quickly prove itself to deliver top-tiered talent to Fortune 500 clients across the US, time and time again.

Golden Technology has built a culture around family and helping the people we touch succeed in both their work and personal lives. Oh, everyone says that? Try us, you’ll see it.

We’re helping people find their calling and their dream jobs; and through our Golden Community initiatives, we are actively working to improve the communities in which we work, live, and play.

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