IT Service Desk Specialist - Team Lead | Salary $ 3.4 K + Transportation Claim + Bonus

Key Responsibilities:

Lead and manage a team of
Service Desk technicians, providing guidance, support, and mentorship to
ensure high performance and job satisfaction.
Oversee day-to-day operations
of the Asia Service Desk, including ticket management, prioritization and
escalation processes.
Monitor service levels and
performance metrics to identify areas for improvement and implement
strategies to enhance efficiency and customer satisfaction.
Collaborate with other IT
teams and departments to resolve complex technical issues and ensure
seamless service delivery.
Develop and maintain service
desk and technical procedures, documentation, and knowledge base to
facilitate efficient problem resolution and training.
Conduct regular performance
evaluations, provide constructive feedback, and identify training and
development needs for team members.
Stay up to date with emerging
technologies, industry trends, and best practices in IT service
management.
Perform regular IT audits of
processes to discover areas of weaknesses and fortify them.
Collaborate with
Infrastructure on device deployment and ensure change management is
followed to minimize risk to the business.


Experience required:

Minimum of 2 years of
experience in IT support, with 1 years in a leadership or supervisory
role.
Proven experience in managing
and motivating a team to achieve performance targets and deliver
high-quality customer service.
Excellent communication and
interpersonal skills, with the ability to interact effectively with
stakeholders at all levels.
Demonstrated problem-solving
abilities and a proactive approach to identifying and resolving issues.
Comfortable to work in a
healthcare environment. This role will require you to take the necessary
vaccines.


Others:

Near to public Transport
Working days - 5.5 days
Working Hours - Office Hours