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Customer Service & Operations (Part-Time)

  • Part Time, onsite
  • EtonHouse International Holdings Pte Ltd
  • Tanglin, Singapore
Salary undisclosed

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Job Role & Responsibilities



  • Responsible for the opening, closing and running of the premises.

  • Reception duties, answering any phone and email enquiries.

  • Deliver a professional and high-quality service experience in a customer-facing role.

  • Acquire a strong working knowledge of the organisation's programmes and services.

  • Handle customers' queries, feedback and enrolment promptly and professionally.

  • Provide customers with clear explanations on our programmes while at the front desk.

  • Take the extra mile to engage customers.

  • Develop great rapport with parents, children as well as teachers to build brand loyalty.

  • Perform any other duties and responsibilities as and when assigned by Management.

  • Responsible for accurate and timely invoice and payment


Qualifications


  • Looking for at least 1 year experience in customer service.

  • Required to work on weekends and at different centres.

  • Strong proficiency in written and spoken English.

  • Being effectively bilingual would be a strong advantage.

  • Possesses emotional maturity and passion for customer service.

  • Familiar with CRM systems and practices.

  • Good team player, possesses the ability to work with minimal supervision.

  • Positive, extroverted and outgoing personality.

  • Well-groomed with a professional disposition.

  • Flexible, able to manage change and ambiguity well and able to work under tight deadlines.

  • Careful, meticulous, with an eye for detail.

  • Ability to be composed under pressure

  • Attention to details

  • Well-organised, methodical with strong time-management abilities to manage multiple tasks.