Customer Service & Operations (Part-Time)
Salary undisclosed
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Job Role & Responsibilities
- Responsible for the opening, closing and running of the premises.
- Reception duties, answering any phone and email enquiries.
- Deliver a professional and high-quality service experience in a customer-facing role.
- Acquire a strong working knowledge of the organisation's programmes and services.
- Handle customers' queries, feedback and enrolment promptly and professionally.
- Provide customers with clear explanations on our programmes while at the front desk.
- Take the extra mile to engage customers.
- Develop great rapport with parents, children as well as teachers to build brand loyalty.
- Perform any other duties and responsibilities as and when assigned by Management.
- Responsible for accurate and timely invoice and payment
Qualifications
- Looking for at least 1 year experience in customer service.
- Required to work on weekends and at different centres.
- Strong proficiency in written and spoken English.
- Being effectively bilingual would be a strong advantage.
- Possesses emotional maturity and passion for customer service.
- Familiar with CRM systems and practices.
- Good team player, possesses the ability to work with minimal supervision.
- Positive, extroverted and outgoing personality.
- Well-groomed with a professional disposition.
- Flexible, able to manage change and ambiguity well and able to work under tight deadlines.
- Careful, meticulous, with an eye for detail.
- Ability to be composed under pressure
- Attention to details
- Well-organised, methodical with strong time-management abilities to manage multiple tasks.
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