Customer Service Associate (Call Centre) - Healthcare REF: EN
$ 2,600 - $ 2,600 / Per Mon
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Job Description
Manage general inquiries and appointment-related requests for the hospital through various channels, including calls, e-faxes, referrals, emails, SMS chat, and live chat
Understand caller needs and deliver complete, accurate information, consistently going above and beyond to assist with all inquiries and requests
Ensure high-quality customer service and timely follow-up with callers and patients across all communication methods
Collaborate as a team to meet contact centre objectives, focusing on personal productivity and departmental metrics such as service levels and abandonment rates
Update and submit reports and documentation promptly based on operational requirements
Job Requirements
GCE O Level
and above
1-2 years
of relevant experience will be advantageous
Interested applicants, kindly furnish us
with your detailed resume in MS Words format and click "Apply Now" button.
**We regret to inform only
shortlisted candidates will be notified. Applicants who do not possess
necessary experience or qualification will still be considered on individual
merits and may be contacted for other opportunities.**
**JobStudio will not
solicit any money, request to use your bank account for business or request you
to transfer any monies to any parties. Please be aware
of scams impersonating JobStudio and our employees. You may call our office
directly for verification. We will not be liable for any loss arising from
scams.**
JOBSTUDIO PTE LTD
EA License No: 10C4754
EA Personnel: Stephanie Toh
EA Personnel Reg No: R1217674
Manage general inquiries and appointment-related requests for the hospital through various channels, including calls, e-faxes, referrals, emails, SMS chat, and live chat
Understand caller needs and deliver complete, accurate information, consistently going above and beyond to assist with all inquiries and requests
Ensure high-quality customer service and timely follow-up with callers and patients across all communication methods
Collaborate as a team to meet contact centre objectives, focusing on personal productivity and departmental metrics such as service levels and abandonment rates
Update and submit reports and documentation promptly based on operational requirements
Job Requirements
GCE O Level
and above
1-2 years
of relevant experience will be advantageous
Interested applicants, kindly furnish us
with your detailed resume in MS Words format and click "Apply Now" button.
**We regret to inform only
shortlisted candidates will be notified. Applicants who do not possess
necessary experience or qualification will still be considered on individual
merits and may be contacted for other opportunities.**
**JobStudio will not
solicit any money, request to use your bank account for business or request you
to transfer any monies to any parties. Please be aware
of scams impersonating JobStudio and our employees. You may call our office
directly for verification. We will not be liable for any loss arising from
scams.**
JOBSTUDIO PTE LTD
EA License No: 10C4754
EA Personnel: Stephanie Toh
EA Personnel Reg No: R1217674
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