Patient Service Associate (2/3 shifts) *(6749)

As a Patient Service Associate in Urgent Care Centre or Ward, staff will be responsible for the delivery of friendly and efficient customer service and creating a warm and welcoming atmosphere for all internal and external customers/ patients. The key aim of the role is to provide excellent patient care and satisfaction, and to contribute to the smooth operations of the hospital.

Duties & Responsibilities

• Ensure department’s operational readiness. Ensure that workstations are always kept tidy and clean. Ensure sufficient stationery stock is maintained in the department.
• Assist with smooth patient journey including:
• Registration of patients, and updating of NOK contacts
• Attending to and managing patients’ enquiries
• Assisting with admission process, which includes financial counselling and monitoring of bed request status.
• Handle admission, discharging and/or transferring of patients which includes system discharge, scheduling of appointments, payment collection and maintaining proper personal records of patients without compromising any data and safety breaches.
• Providing value-added value services that contributed to the smooth operations of the department and overall staff and patient satisfaction.
• Ensuring accurate and timely registration and promote the usage of self-help kiosk.
• Provide administrative assistance in the daily operations and department events.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents when requested.

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• Working schedule: 5 days’ work week (Monday to Sunday, inclusive of Public Holidays), on 2 or 3 rotating shifts (morning, afternoon and midnight).
• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singaporean and Singapore PRs may apply.

Job Type: Contract
Contract length: 24 months

Pay: $2,000.00 - $2,500.00 per month

Benefits:

• Additional leave
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Parental leave
• Professional development

Schedule:

• Late shift
• Night shift
• Shift system
• Weekend availability

Supplemental Pay:

• 13th month salary
• Performance bonus
• Yearly bonus

Work Location: In person