Epicareer Might not Working Properly
Learn More

IT Support Technician

Salary undisclosed


Original
Simplified

Job Description & Requirements

The primary responsibility of the IT Support Engineer is to build and provide support for server, workstations and storage equipment.

· Provide first level troubleshooting of devices, maintenance of laptops and tablets

· Installation and configuration of operating systems and software for users

· Assist users on operating system, email, hardware and software related issues

· Deployment of PC, notebook and printers as requested by users

· Assist in troubleshooting network, router and wireless connectivity issues

· Respond to incidents at timely manner, investigate and provide temporary or permanent solutions of escalated incidents.

· Monitor Service Level Agreement and provide regular reporting in timely manner to relevant party.

· Coordinate with 3rd party or equipment vendors to resolve problems

· Other ad hoc duties assigned.


Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Morning
    • Tuesday: Morning
    • Wednesday: Morning
    • Thursday: Morning
    • Friday: Morning
  • No experience required for this role
  • Working rights required for this role