Customer Service Team Lead (Call Centre | Govt Project | Chai Chee]
$ 4,000 - $ 4,000 / Per Mon
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What is your mission?
You’ll help us deliver excellent service to our partner brands by performing these tasks:
Manages team members in the day-to-day performance of work, provides leadership and coaching
Performs transaction monitoring to ensure client's service quality is consistently achieved in accordance to service level standards set
Coordinates and distributes work, monitors workloads and backlogs and makes necessary adjustments
Identifies areas of improvement and to be able to introduce new structures and improved processes as required
Foster team discipline, communication and morale to strengthen teamwork within the team
Work with clients and execute service recovery actions resulting from service shortfall
Constantly update and reinforce the team on existing products, services and operational procedures.
Ensure that team members are fully briefed on new information within agreed time frame in order to effectively carry out their role
Collate and report the agreed statistics (in their respective job scope) on a daily, weekly and monthly basis
Who are we looking for?
Candidate must possess at least a Diploma, Bachelor’s Degree, Professional Degree in Media related or Marketing will be added advantage
Preferably with 2 years of working experience in the related field is ideal for this position.
Experience in managing a team
Highly self-motivated, energetic and sales driven with a positive attitude
Strong communication skills
Excellent verbal and written communication skills in English and the language of the supporting market.
Additional Information:
Training provided (estimated 2 to 4 weeks)
Working days: Monday to Friday (Office Hours)
Working Location: Chai Chee (East region of Singapore)
Salary Remuneration: Attractive basic salary with monthly KPI incentives
You’ll help us deliver excellent service to our partner brands by performing these tasks:
Manages team members in the day-to-day performance of work, provides leadership and coaching
Performs transaction monitoring to ensure client's service quality is consistently achieved in accordance to service level standards set
Coordinates and distributes work, monitors workloads and backlogs and makes necessary adjustments
Identifies areas of improvement and to be able to introduce new structures and improved processes as required
Foster team discipline, communication and morale to strengthen teamwork within the team
Work with clients and execute service recovery actions resulting from service shortfall
Constantly update and reinforce the team on existing products, services and operational procedures.
Ensure that team members are fully briefed on new information within agreed time frame in order to effectively carry out their role
Collate and report the agreed statistics (in their respective job scope) on a daily, weekly and monthly basis
Who are we looking for?
Candidate must possess at least a Diploma, Bachelor’s Degree, Professional Degree in Media related or Marketing will be added advantage
Preferably with 2 years of working experience in the related field is ideal for this position.
Experience in managing a team
Highly self-motivated, energetic and sales driven with a positive attitude
Strong communication skills
Excellent verbal and written communication skills in English and the language of the supporting market.
Additional Information:
Training provided (estimated 2 to 4 weeks)
Working days: Monday to Friday (Office Hours)
Working Location: Chai Chee (East region of Singapore)
Salary Remuneration: Attractive basic salary with monthly KPI incentives
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