eCommerce Store Operations Executive

Dashi Pte Ltd is an e-Commerce company that builds lifestyle brands. Through our e-commerce first approach, we envision to build on the brands of choice for businesses and consumers across South-East Asia. We conceptualise, build, and operationalise eCommerce brands to serves a global audience. Do you have good experience in eCommerce and have a huge want to build lasting brands with us? We love to hear from you.

Industry products we operate: Flowers, Gifts, Plants, Home Decor

eCommerce Store Operations Executive

We are looking for an individual to help manage on e-retail experience on our webstore. From providing top class customer service to our valued customers, to handling the end-to-end fulfilment of the orders, inventory management to ensure the store operates smoothly.

You will be working to be the key personnel to ensure that the operations team runs smoothly, being the bridge between the customer, and the fulfilment team. You will be interfacinmg with our customers through our online stores, and ensure customer satisfaction, and smooth operations of the ecommerce store.

-Meticulous

-Service orientated

-Ability to multi task

-Strong command of languages (English, Mandarin a plus)

Job Scope

1. Customer Experience

- Handle Customer Enquiries via Phone and Chat (Provide great customer service, follow up, and recommendations)

- Reach out to customers to assist them in their purchase journey with us

- Handle reviews and feedback from customers

- Work with product team to provide feedback

- Reach out to customers to get feedback, and provide action plans to improve

2. Operations

- Process daily orders and manage logistics

- Manage eStore across Multi-Channels

- e-Merchandise of Products on eCommerce channels

- Overall Inventory Management, restock

- Manage daily routes, and ensure orders are delivered to end customer efficiently.

3. Projects

You will be placed on special project task, for example,

- Product Photography, merchandising of store to move products.
- Social Media Management

Benefits

- Hold a key responsibility within a small and fast growing team

- Foster intra-preneurship within our organisation

Job Type: Full-time

Pay: $2,000.00 - $2,600.00 per month

Benefits:

• Employee discount
• Promotion to permanent employee

Schedule:

• Day shift
• Early shift
• Weekend availability

Supplemental Pay:

• Attendance bonus
• Retention bonus

Experience:

• ecommerce: 1 year (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person