IKEA Alexandra - Customer Relations Officer (Part Time)
Salary undisclosed
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Staff benefits include 15% Off all IKEA products.
Role will start 1 November 2024 (3 months seasonal contract)
MUST Able to work on rotating shifts and support retail operation peak periods on PH and Fri, Sat and Sun.
About the job
·To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
· Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
· Ensure that customers’ issues are handled efficiently and with empathy.
· Actively working towards fulfilling the four tasks of the store.
Your assignment
· I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.
· I record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences.
· I know the CR action plan and support the goals and targets given to me by my manager to ensure the effective execution of our action plan.
· I know our daily and weekly service targets and this drives me to improve our service delivery.
· Develops a strong knowledge of the delivery and assembly facilities and provide/promote to customer.
· I optimise the relationship with our customers in order to drive sales growth and sustained long-term profitability.
· I am empowered to solve customer complaints within my level of authorisation. I recognise when I need to escalate an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.
· Understanding the IKEA Concept, global solutions, tools and working methods and ensuring I use the appropriate manuals from Inter IKEA Systems to help me optimise our customers’ shopping experience.
· I ensure safety guidelines are met within the Customer Relations area.
· I am able to support the front counter in E&R, Home Delivery and Merchandise & Pick Up area when required.
Role will start 1 November 2024 (3 months seasonal contract)
MUST Able to work on rotating shifts and support retail operation peak periods on PH and Fri, Sat and Sun.
About the job
·To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
· Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
· Ensure that customers’ issues are handled efficiently and with empathy.
· Actively working towards fulfilling the four tasks of the store.
Your assignment
· I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.
· I record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences.
· I know the CR action plan and support the goals and targets given to me by my manager to ensure the effective execution of our action plan.
· I know our daily and weekly service targets and this drives me to improve our service delivery.
· Develops a strong knowledge of the delivery and assembly facilities and provide/promote to customer.
· I optimise the relationship with our customers in order to drive sales growth and sustained long-term profitability.
· I am empowered to solve customer complaints within my level of authorisation. I recognise when I need to escalate an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.
· Understanding the IKEA Concept, global solutions, tools and working methods and ensuring I use the appropriate manuals from Inter IKEA Systems to help me optimise our customers’ shopping experience.
· I ensure safety guidelines are met within the Customer Relations area.
· I am able to support the front counter in E&R, Home Delivery and Merchandise & Pick Up area when required.
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