Investigator Services Assistant
Salary undisclosed
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Original
Simplified
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Responsibilities:
Standard (Mon-Fri)
Environmental Conditions
Office
Job Responsibilities:
- Act as the main point of contact for Korean-speaking sites and monitors, ensuring timely resolution of complaints, concerns, and discrepancies.
- Communicate with sites regarding protocol-related aspects, providing guidance on pre-analytical study requirements.
- Triage calls and redirect them to the appropriate department for resolution.
- Review and resolve exceptions to ensure data cleaning within agreed timelines.
- Resolve queries to facilitate efficient sample analysis and meet report turnaround time.
- Notify sites and relevant contacts of critical values and study-specific requirements.
- Monitor and report site issues to the relevant departments for resolution.
- Evaluate requests for additional tests and inform investigator sites of the results or reasons for not proceeding.
- Coordinate and resolve issues with samples and requisition forms for timely accessioning and reporting.
- Amend patient information in the site database as required.
- Attend study meetings to discuss risk assessment and business concerns.
- Collaborate with the study PM team to create requisition forms capturing visit and study collection requirements.
- Prior experience as a Korean Bilingual is preferred and Korean language proficiency is necessary.
- Candidate must pass the Korean Language proficiency test
- Exceptional attention to detail and ability to ensure flawless data flow.
- Strong communication and interpersonal skills to effectively liaise with sites, monitors, and internal departments.
- Ability to triage and resolve issues promptly and efficiently.
- Understanding of study protocols and pre-analytical requirements.
- Highly organized with the ability to manage multiple tasks and prioritize effectively.
- Proficient in using databases and software for data management.
- Ability to work collaboratively in a team environment.
- Ambitious and self-motivated, with a drive to compete and succeed.
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