Digital Product Manager (Banking)
$ 4,500 - $ 4,500 / month
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Working hours: Mon - Fri, 9am - 6pm
Duration: 12 months (renewable/convertible)
Fresh Graduates are encouraged to apply!
Key Accountabilities & Responsibilities:
Provide investigation support, track and monitor of reported customer issues escalated from frontliners.
Ensure reported issues are resolved timely, and any critical issues are timely escalated /communicated to stakeholders.
Work closely with front-office and technology team to provide detailed customer issue and information to assist them with timely investigation, impact assessment, resolution, and root cause analysis (RCA).
Initiate periodic meetings with technology and product partners to review and follow up on all open production tickets relating to digital channel services.
Collaborate with cross functional technology & product partners to help speed up resolution of complex issues.
Collaborate with journey owners to resolve identified customer journey gaps.
Requirements:
Bachelors degree from a recognised university or a diploma from a local polytechnic.
At least 1 year of related experience.
Open to Fresh Graduates as well!
Kindly note that only shortlisted candidates will be contacted.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg.... You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E EA License No. 01C4394 • EA Registration No. R21103542 (Ling Kai Jin)
Duration: 12 months (renewable/convertible)
Fresh Graduates are encouraged to apply!
Key Accountabilities & Responsibilities:
Provide investigation support, track and monitor of reported customer issues escalated from frontliners.
Ensure reported issues are resolved timely, and any critical issues are timely escalated /communicated to stakeholders.
Work closely with front-office and technology team to provide detailed customer issue and information to assist them with timely investigation, impact assessment, resolution, and root cause analysis (RCA).
Initiate periodic meetings with technology and product partners to review and follow up on all open production tickets relating to digital channel services.
Collaborate with cross functional technology & product partners to help speed up resolution of complex issues.
Collaborate with journey owners to resolve identified customer journey gaps.
Requirements:
Bachelors degree from a recognised university or a diploma from a local polytechnic.
At least 1 year of related experience.
Open to Fresh Graduates as well!
Kindly note that only shortlisted candidates will be contacted.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg.... You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E EA License No. 01C4394 • EA Registration No. R21103542 (Ling Kai Jin)
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