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Position IT Customer Support Executive
Contract Duration 6 months agency contract (extendable another 6 months with performance)
Working Hour Mon to Fri, 9am to 6pm
Working Location Ubi Ave 1
Salary Budget Up to $2,500
Responsibilities:
- Answering customer inquiries through various channels like emails, live chats via WhatsApp, and social media based on SLA
- Providing accurate and timely information about the company's products or services based on the defined set of QnA
- Resolving customer issues efficiently and in a friendly manner
- De-escalating/escalating situations and handling frustrated or upset customers with empathy and proactive follow-up
- Document/ update the QnA depository to ensure the knowledge is updated with standard answers/ future reference
- Raise issue ticket via internal system to IS, Network team relating to customer issue and close the loop with the customers by providing updates and solution
- Provide weekly report – SLA, key queries, new escalation/ topics from customer queries
Requirement: - Tech-Savy with telco background will be an added advantage as required to reply high volumes of emails through various platform
- Previous experience working in a customer-facing role/contact centre/telemarketing
- Proficiency in using a computer, ability to quickly learn how to use different software
- Process-oriented and customer-oriented mindset
Mon to Fri, 9am to 6pm
We regret to inform that only shortlisted candidates will be notified.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• LOH YI YUAN • REG Number R23117757
This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
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