Customer Experience Associate (IMMEDIATE HIRING)
Salary undisclosed
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About the Job:
Are you passionate about Customer Service and have a flair for offering the best customer experience. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists. If you are all this, then you are the highly energetic individual we are looking for.
Job Highlights:
Outstanding Career Growth & Development Opportunities
Competitive Salary & Work Benefit Package
Passionate, Energetic and Innovative Work Culture
Job Responsibilities:
To manage the daily operations at counter and provide good customer service and membership support
Works independently and takes ownership of issues
Handle tactful resolutions of queries and escalations from both internal and external customers
Good understanding of company operations, policies & procedures, marketing plan and promotions
Ensure the work area are properly maintained and aligned to the company’s corporate guidelines and image
Ensure full compliance to the laid down procedures and processes as provided by company
Maintains and update customer’s concern/feedback, issue and resolution into the case management system
Prepare reports as required for data analysis and marketing plan
Marketing support in updating collaterals, website, event co-ordination, preparation
Handle other ad-hoc tasks assigned.
Requirements:
Possess Diploma in any related field
At least 2 years of working experience in front office administration or in a retail customer service environment.
Has good interpersonal skills with pleasant personality and enjoy interacting with people
Has good sense of responsibility and pro-active
5 day’s work weeks based on work schedule
Has good Microsoft Office skills, especially in MS Excel.
Bilingual and has good telephone communication etiquette
FRESH GRADUATES are welcome
Are you passionate about Customer Service and have a flair for offering the best customer experience. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists. If you are all this, then you are the highly energetic individual we are looking for.
Job Highlights:
Outstanding Career Growth & Development Opportunities
Competitive Salary & Work Benefit Package
Passionate, Energetic and Innovative Work Culture
Job Responsibilities:
To manage the daily operations at counter and provide good customer service and membership support
Works independently and takes ownership of issues
Handle tactful resolutions of queries and escalations from both internal and external customers
Good understanding of company operations, policies & procedures, marketing plan and promotions
Ensure the work area are properly maintained and aligned to the company’s corporate guidelines and image
Ensure full compliance to the laid down procedures and processes as provided by company
Maintains and update customer’s concern/feedback, issue and resolution into the case management system
Prepare reports as required for data analysis and marketing plan
Marketing support in updating collaterals, website, event co-ordination, preparation
Handle other ad-hoc tasks assigned.
Requirements:
Possess Diploma in any related field
At least 2 years of working experience in front office administration or in a retail customer service environment.
Has good interpersonal skills with pleasant personality and enjoy interacting with people
Has good sense of responsibility and pro-active
5 day’s work weeks based on work schedule
Has good Microsoft Office skills, especially in MS Excel.
Bilingual and has good telephone communication etiquette
FRESH GRADUATES are welcome
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