Quality Call Centre (Clarke Quay)
$ 3,500 - $ 3,500 / Per Mon
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Working hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pm
Work location: Clarke Quay/ Revenue house
Work duration: Till 31 December 2024 (Renewable)
Perform service recoveries for all escalations and negative feedback.
Ensuring all potential/actual complains are acted upon within stipulate timeline.
Handle mailbox survey submissions, feedbacks, and requests from survey respondents within stipulated turnaround time.
Ensure consistent and detail cases notes updated in system after each liaison with respondents.
Responsible for inter-department liaison for correct assignment of respondents to the parties responsible.
Ensure prompt follow-up for survey cases under pending status.
Provides accurate daily report on mailboxes activities for the day to relevant stakeholders.
To swiftly inform on any potential complains arising from survey respondents and ensuring department in charge is aware.
To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOLKELLY job application platform.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1989461 (Suzana Binte Slemat) GOREF:5789
Work location: Clarke Quay/ Revenue house
Work duration: Till 31 December 2024 (Renewable)
Perform service recoveries for all escalations and negative feedback.
Ensuring all potential/actual complains are acted upon within stipulate timeline.
Handle mailbox survey submissions, feedbacks, and requests from survey respondents within stipulated turnaround time.
Ensure consistent and detail cases notes updated in system after each liaison with respondents.
Responsible for inter-department liaison for correct assignment of respondents to the parties responsible.
Ensure prompt follow-up for survey cases under pending status.
Provides accurate daily report on mailboxes activities for the day to relevant stakeholders.
To swiftly inform on any potential complains arising from survey respondents and ensuring department in charge is aware.
To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOLKELLY job application platform.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1989461 (Suzana Binte Slemat) GOREF:5789
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