D
STRONG Pilates Front Desk
$ 2,200 - $ 2,200 / Per Mon
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We are looking for a Front Desk (FD) for STRONG Pilates Singapore!
https://strongpilates.sg
Customer Service
The FT FD will be responsible for managing all customer-based enquiries including but not limited to:
Maintaining a strong customer service etiquette
Managing any e-mail and any other ad hoc enquiries, requests and complaints
Ensuring a very positive yet relaxed demeanour... we are confident, polite, energetic, engaging, and fun.
The FT FD staff must be well versed on:
Current promotions and supporting sales lines (i.e., how to break it down for the customer and list benefits)
Current pricing structures and supporting sales lines (i.e., same as above)
Validity of packages (as well as all the ‘tricks’ people use to try and get extensions)
Flexibility of packages (ensure staff understand that we accept within reasons, e.g., medical)
Terms and Conditions of our offerings
Other service standards
The FT FD staff will also compile feedback given by clients and assist the Area Managers in ideating solutions for any areas of improvements.
Studio Maintenance
In line with DFM’s intent to provide a great brand experience, the FT FD is responsible for how their studio looks, feels, smells, and presents. This is including but not limited to:
General housekeeping and tidiness of the entire studio including front desk areas, practice rooms, changing rooms and toilets at all times.
Ensuring that all facilities are working well and refilled sufficiently.
Ensuring Retail Racks are sufficiently filled with full size runs and offerings.
Team & Onboarding
The FT FD is also required to train all incoming front desk staff. At the end of the training, the FT FDs are required to ensure that FDs are:
Well versed with Hapana Core & Grow, Strong Pilates App and the Strong Website.
Familiar with other third-party booking sites, such as ClassPass.
Able to answer queries related to the above-mentioned online platforms.
Able to speak confidently about the brand and offerings.
https://strongpilates.sg
Customer Service
The FT FD will be responsible for managing all customer-based enquiries including but not limited to:
Maintaining a strong customer service etiquette
Managing any e-mail and any other ad hoc enquiries, requests and complaints
Ensuring a very positive yet relaxed demeanour... we are confident, polite, energetic, engaging, and fun.
The FT FD staff must be well versed on:
Current promotions and supporting sales lines (i.e., how to break it down for the customer and list benefits)
Current pricing structures and supporting sales lines (i.e., same as above)
Validity of packages (as well as all the ‘tricks’ people use to try and get extensions)
Flexibility of packages (ensure staff understand that we accept within reasons, e.g., medical)
Terms and Conditions of our offerings
Other service standards
The FT FD staff will also compile feedback given by clients and assist the Area Managers in ideating solutions for any areas of improvements.
Studio Maintenance
In line with DFM’s intent to provide a great brand experience, the FT FD is responsible for how their studio looks, feels, smells, and presents. This is including but not limited to:
General housekeeping and tidiness of the entire studio including front desk areas, practice rooms, changing rooms and toilets at all times.
Ensuring that all facilities are working well and refilled sufficiently.
Ensuring Retail Racks are sufficiently filled with full size runs and offerings.
Team & Onboarding
The FT FD is also required to train all incoming front desk staff. At the end of the training, the FT FDs are required to ensure that FDs are:
Well versed with Hapana Core & Grow, Strong Pilates App and the Strong Website.
Familiar with other third-party booking sites, such as ClassPass.
Able to answer queries related to the above-mentioned online platforms.
Able to speak confidently about the brand and offerings.
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