Customer Service Officer x 20 [Call Centre | Novena | Shift between 8am to 8pm]
Salary undisclosed
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Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work here:
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
Premium workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
You’ll help us deliver excellent service to our partner brands by performing these tasks:
Providing customer service support Phone Calls & Emails to resolve queries.
Acting as the first point of contact for customers to deliver inquiry / troubleshooting support.
Escalating inquiries to Managers for further actions.
Gather client and partner feedback to enhance customer experience.
Who are we looking for?
Diploma or GCE ‘N’ Level with at least 1 year of experience in the Call Centre industry
Effectively bilingual and articulate with a strong command of spoken and written English
Proficient in MS Office applications with excellent keyboard skills
Possess good customer handling skills with a positive mindset
Team player who is able to adapt in a fast paced environment
Strong time management skills and motivation to exceed expectations.
Comfortable working with computers and multiple systems.
Additional Information:
Commencement Date: 9 January 2025
Rotating shifts between 8 am to 8pm, 5 days work week inclusive of weekends and PHs
Basic salary + monthly incentives
Work Location near to Novena MRT
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work here:
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
Premium workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
You’ll help us deliver excellent service to our partner brands by performing these tasks:
Providing customer service support Phone Calls & Emails to resolve queries.
Acting as the first point of contact for customers to deliver inquiry / troubleshooting support.
Escalating inquiries to Managers for further actions.
Gather client and partner feedback to enhance customer experience.
Who are we looking for?
Diploma or GCE ‘N’ Level with at least 1 year of experience in the Call Centre industry
Effectively bilingual and articulate with a strong command of spoken and written English
Proficient in MS Office applications with excellent keyboard skills
Possess good customer handling skills with a positive mindset
Team player who is able to adapt in a fast paced environment
Strong time management skills and motivation to exceed expectations.
Comfortable working with computers and multiple systems.
Additional Information:
Commencement Date: 9 January 2025
Rotating shifts between 8 am to 8pm, 5 days work week inclusive of weekends and PHs
Basic salary + monthly incentives
Work Location near to Novena MRT
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