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Customer Service Officer (Bank / 5.5 days / West locations) | $15/hr

Salary undisclosed

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Simplified
BANK Branch Customer Service Officer

Working hours:
Depends on branch operating hours

5.5 working days per
week

Location: Bukit Timah / Woodlands

Salary: $15/hr

Duration: 12
months contract (renewable)

Job Description:

Proactive sharing, understanding, and knowing customers banking needs and refer customers to adopt alternate banking channels (e.g., ATMs, Video Teller Machines, DigiBank) where suitable, for enhanced customers’ experience and journey.
Be familiar and proactively keeps up to date with latest banking products, processes, and services so as to be able to suggest alternate banking solutions for customers where fitting.
Assist in customers’ general enquiries and ensure service delivery standards at all times, including attending service huddles with branch team.
Assist customer with banking transactions using branch connect system (eg passbook update) or via Order taking.



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