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Join Our Team as a Client Support Agent!
Our clients operate in the luxury goods industry, specialising in high-end fashion and accessories.
Are you seeking an exciting opportunity in the luxury retail industry?
Location: Tampines
Job Responsibilities
EA Personnel : R24124899
EA Licence : 22C1376
Our clients operate in the luxury goods industry, specialising in high-end fashion and accessories.
Are you seeking an exciting opportunity in the luxury retail industry?
Location: Tampines
Job Responsibilities
- Deliver exceptional service through inbound and outbound calls, emails, social media interactions, and chat messages.
- Engage with clients to assess their needs, create tailored solutions, and recommend appropriate product offerings.
- Respond to general and account-specific inquiries, delivering clear and concise information as required.
- Utilize tools and resources to identify and anticipate client needs, ensuring a commitment to resolving issues at the first point of contact.
- Achieve and exceed performance objectives, including client satisfaction ratings, sales and productivity goals, and compliance requirements.
- Diploma or degree holder in a relevant field.
- Experience in client servicing or within a call center environment.
- Proficient in English; knowledge of an additional language is a plus.
- Outstanding interpersonal and conflict resolution skills.
- Ability to multitask and remain composed under pressure, especially during peak times or challenging situations.
EA Personnel : R24124899
EA Licence : 22C1376
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