Regional Assistant Manager, Strategic Initiatives (PPX) (2 years Contract)

Position Summary

This role will support cross-functional initiatives across Samsung’s entire business portfolio from Mobile to Consumer Electronics. While the initial focus is on enhancing customer Post-Purchase Experience (PPX), it is expected to expand over time to become part of the Project Management Office (PMO) for several strategic initiatives. Key activities and responsibilities include:

• Strategy: Help define strategy to engage Samsung’s existing consumer base and maximize their customer life-time value.
• Project Management: Manage and support PPX improvement initiatives end-to-end, and closely coordinate with related functions across both, S.E. Asia & Oceania headquarter and 8 regional subsidiaries.
• Strategic Communication: Regularly prepare leadership updates on project progress and foster buy-in across the organization to advance the PPX agenda.
• Analysis: Provide timely and insightful analysis for business decision-making involving cross-departmental and multi-functional areas.

Role and Responsibilities

Post-Purchase Experience

• Manage all aspects related to PPX Onboarding Calls end-to end, including tracking results, reviewing progress with subsidiary teams on regular basis and supporting expansion planning.
• Track project progress, analyse results and identify key learnings based on quantitative and qualitative insights.
• Identify current PPX pain points, benchmark best-in-class consumer centric companies and develop an improvement plan to close gaps and enhance customer experience.
• Promote PPX within the organization and closely co-ordinate with related functions including Customer Service, Retail, Online, Digital Marketing, Logistics and Product Teams.
• Prepare regular progress reviews to update Leadership team and align key stakeholders on next steps.

• Pro-actively contribute to team discussions, share perspective on potential opportunities and help further refine them, e.g. through development of business cases and ROI analysis.
• Support the set up of PPX pilot projects to test out new concepts before scaling them up across the region

Skills and Qualifications

Required Qualifications

• BA or equivalent degree is required for this position.
• 5+ years of work experience, including 2+ years project management experience.
• Excellent project management skills; ability to efficiently scope and execute concrete strategic initiatives.
• Experience in aligning and coordinating multi-functional teams with diverse interests toward shared objectives.
• Strong verbal and written communications skills, including ability to storyline and prepare impactful Powerpoint presentations.
• Solid Excel skills, including ability to generate actionable insights through data analysis

Preferred Qualifications

• Prior consulting experience (internal or external) is a strong plus.
• Background in consulting, strategic planning, process innovation and/or loyalty & retention.
• Knowledge of one or more consumer goods industries, preferably in consumer electronics but not required.
  

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