Associate, Data Analyst and Project Mgt

Be a Part of Something BIG!

We are seeking a detail-oriented Data Analyst to join our team. The ideal candidate will perform a

dynamic role that combines Operational Excellence & Service Improvement with Project & Process

Management. You will work closely and collaborate with various departments.

Make an Impact by:

• Data discovery, collection, analysis, and interpretation of data
  • Gather data from various sources including databases, spreadsheets & others and clean/ validate data to ensure accuracy.
• Dashboard Development and Management
  • Develop, maintain and publish Power BI/ Tableau dashboards covering but not limited to the following, for over 10+ departments across Singtel Networks
  • Trouble Tickets
  • Change Requests
  • Mean Time to Resolve
  • Key Risk Indicators
  • Customer Care metrics
  • Deep dive analysis
• Trouble Ticket system management
  • Manage and govern the primary cause and resolution code table used in Trouble Ticketing System) to ensure proper data integrity is in place.
• In-house Application Development
  • Utilize Microsoft Power Automate to develop and maintain in-house applications.
  • Create automated workflows to streamline business processes.
  • Design and implement custom solutions for various departments' needs.
  • Collaborate with stakeholders to gather requirements and refine app functionalities.
• RPA Callbot Management
  • Process owner for the INOC RPA callbot to oversee all processes related to the RPA callbot.
  • Oversee change management; maintenance and support activities related to INOC callbot.
• Project Management
  • Actively involved in projects to drive process improvement
  • Oversee the migration from existing RPA callbot to new system (On-call management) to ensure the automated call-out for Network’s service impacting trouble tickets are promptly escalated to relevant stakeholders for fault resolution.
  • May be required to be involved in other projects from time to time.
• Continuous Improvement
  • Identify opportunities for process improvements and recommend data-driven strategies.
  • Implement Power Automate solutions to improve efficiency and reduce manual work.
  • Monitor and optimize existing automated processes.
• Other Projects
  • Utilize Office 365 tools to create innovative solutions for but limited to Incident management and Dashboarding
  • Explore integration possibilities between Power Automate and other Office 365 tools

Skills for Success:

• Bachelor’s degree in IT, or related field
• Proficiency in Tableau or similar data visualization tools e.g. Power BI
• Experience with RPA technologies and project management
• Knowledge in programming is essential.
• Strong analytical and problem-solving skills, with attention to detail and accuracy
• Excellent verbal and written communication skills; ability to present complex data in an
• understandable format.
• Proficiency in data analysis tools (e.g., SQL, Excel, Python, R), Microsoft Office 365 suite,
• with emphasis on Power Automate and data visualization tools (e.g., Tableau, Power BI).
• Able to work independently and at the same time able to work collaboratively in a team
• environment.
• Strong sense of urgency to be able to deliver desired outcomes in a timely manner

Rewards that Go Beyond

• Flexible work arrangement
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.