Desktop Engineer
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1. To provide VIP support with track record of VIP support minimum more than 3 years of support experience
2. As a single point of contact for incident resolution, coordinating with another resolver group to ensure the reported incident are resolved/escalating as required.
3. Performed Desktop Support services to users.
4. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
5. Performs remote troubleshooting and resolution to address various endpoint related issues
6. Perform technical escalation to onsite team if unable to resolve remotely
7. Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
8. Updates Incident records
9. Creates and updates work instructions (where necessary)
10. Document standards and procedures (where necessary)
11. Develop and maintain automation scripts using Python, PowerShell, and other scripting languages.
Job Type: Contract
Contract length: 12 months
Pay: $3,000.00 - $3,200.00 per month
Schedule:
- Day shift
Experience:
- Desktop support: 1 year (Preferred)
Work Location: In person