Retail Mall Bridal Studio Customer Service Specialist

Key Responsibilities:

• Assist brides and grooms or families or individual in selecting the perfect outfits for their photoshoots and weddings, offering personalized recommendations that reflect their unique styles.
• Provide excellent customer service by following up with clients on fitting appointments, ensuring their outfits are perfect ahead of their big day.
• Manage the studio's inventory efficiently to avoid overlapping bookings and ensure all clients have access to their chosen outfits when needed.
• Handle wedding gowns, suits, and accessories with care, ensuring they are well-maintained and prepared for fittings.
• Collaborate with the team to achieve both short- and long-term business goals.
• Develop essential skills such as client communication, problem-solving, and teamwork by engaging with clients and addressing their needs.
• Take ownership of tasks and contribute to a smooth, organized workflow within the studio.

Job Requirements

• Minimum qualification: High school diploma or equivalent.
• Prior experience in customer service or the service industry is preferred.
• While not required, a strong interest in creating engaging social media marketing content will be a valuable asset.
• Strong interpersonal and communication skills with a passion for providing excellent customer service.
• Detail-oriented with the ability to manage inventory and scheduling to prevent booking conflicts.
• Able to work effectively as part of a team in a fast-paced bridal studio environment.
• Flexibility to work on weekends and public holidays, based on the studio’s operational needs.
• Positive attitude, willingness to learn, and ability to handle various tasks independently.

• Looking for candidates available to work:
  • Monday: Afternoon, Evening
  • Tuesday: Afternoon, Evening
  • Wednesday: Afternoon, Evening
  • Thursday: Afternoon, Evening
  • Friday: Afternoon, Evening
  • Saturday: Afternoon, Evening
  • Sunday: Afternoon, Evening
• No experience required for this role
• Work visa can be provided for this role
• Expected salary: $2,000 - $2,800 per month