Business Support Specialist

Principal Accountabilities:

• Assist with creating and implementing basic sales systems for specific products
• Prepare product documentation
• Assist with organizing seminars and training for clients, potential clients and partners
• Conduct market research for products offered by the competition, analyze the market and provide guidance and advice to sales department employees

Knowledge & Skill Requirements:

• Bachelor’s degree in a related field
• Equivalent years of experience in a substantially similar industry may be considered in lieu of a degree to be determined by the nature of the specific job and the hiring manager’s criteria
• One year of related experience preferred
• Strong written and oral communication skills
• Proficient PC skills

Knowledge & Application:

• Good knowledge of single specialist area achieved through prior study or previous experience
• Applies knowledge of the principles and practices in a recognized professional field requiring extensive academic preparation
• Applies knowledge of standardized rules, procedures, and operations within own area* Determines a course of action based on guidelines

Problem Solving:

• Encounters fairly similar problems which require some fact finding, clarification, and basic analysis
• Most solutions will be found within normal operating processes and policies
• Selects the best solution based on a set of defined procedures or precedence
• Occasionally, requires basic problem solving techniques to define problems and use previous experience to identify

Interaction:

• Exchanges standard/basic technical or nontechnical information with colleagues and immediate superiors and/or customers
• May be a required to interpret or clarify technical information to aid understanding
• Audience is generally knowledgeable about the subject matter
• Conveys straightforward information to non-divergent audiences

Impact:

• Impact is limited to short-term team performance
• Supports the achievement of goals through own personal effort
• Responsible for planning own work, assessing own progress, and adjusting efforts to meet goals

Accountability:

• Accountable for meeting own targets which impact the immediate work area
• Accountable for meeting own targets which are often considered financially immeasurable
• Work is reviewed periodically
• Is aware of wider profitability issues