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Jobs or company...

Regional IT Manager - Strategic Customer

Salary undisclosed

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At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

This position is open to candidates residing within Asia Pacific Region and Greater China. Successful candidate residing outside Singapore will report remotely to DB Schenker Singapore Regional Head Office.

General Description

The Regional IT Manager Strategic Customer is responsible for steering the holistic unit of IT

services for the full-service lifecycle in terms of customer, business, and operational demands for the contracted business.

The Regional IT Manager Strategic Customer is part of the regional account team and supports the account team managing strategic key accounts of DB Schenker. He / She acts as an internal and external interface between Schenker IT, other internal business units and the customer’s IT and / or their respective service providers.

He / She is the first contact for all regional IT related questions for all parties and ensures that all related activities such as projects and services are delivered and executed not just on time and within budget, but are also in line with Schenker IT compliance, the strategic vision of the account and customer requirements.

The scope of this role is focusing on all business services DB Schenker offers to the customer regionally. This includes the business services Air Freight, Ocean Freight, Land Transport and Contract Logistics. The overall motivation is to support the establishment of a good business

relationship, by being a proactive and reliable partner to all relevant stakeholders, and the customer expert on the IT side. The Regional IT Manager Strategic Customer significantly reduces the communication efforts for both internally and externally involved stakeholders.

Tasks and Responsibilities:

• Being a member of the regional account team, by consulting and supporting the team and

the customer in all IT related questions.

• Managing various regional internal and external stakeholder and all levels of

management.

• Responsible for executing a global IT strategy and IT setup within the region.

• Support drafting of regional demands and requests.

• Sharing best practice and governance within the global IT Manager Strategic Customer

community and IT teams.

• Prepare, participate and follow-up on customer related Business Reviews (MBR, QBR,

etc.)

• Engaged in acquisition of new business during RFI, RFP, RFQ, and many more.

• Responsible for regional crisis and escalation management, such as (but not limited to)

critical production incidents, critical project delays, etc.

• Contribution to improvement projects and evaluation of the IT setup and IT services.

• Support new ideas and services other internal business units might offer, with focus on the

customer’s need.

• Represents PM&I within DB Schenker

Qualifications:

• Good English skills in verbal and writing with a special focus on Logistics and IT

vocabulary paired with the ability to adapt to customer vocabulary.

• Excellent communicator and able to build sustainable business partnerships and

networks.

• Knowledge on Logistics, IT Service Management and Project Management.

• Quick understanding of customer needs and their underlaying motivation, and how

Schenker IT can meet both in the best way possible.

• Strategic thinking but also ability to dive into details where needed.

• Proactive mindset paired with curiosity - being keen on learning something new every day

is a prerequisite.

• Resilient personality and ability to deliver good performance even under pressure.

• Willingness to Travel.

Why DB Schenker?

Competitive salary package

Opportunities for career growth and development, both locally & internationally

Supportive and collaborative team environment

Access to company-wide training programs and initiatives

What’s Next?

Interested in this unique job opportunity? Submit your application today!

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