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Customer Service Officer

Salary undisclosed

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Roles & Responsibilities

The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.

Responsibilities

  • Establish and maintain business standards for accuracy, productivity and reliability
  • Manage the daily functions of the business; Air, Sea & Land Transport
  • Work with overseas agents, carriers and co-loaders to to support timely receipt and delivery of shipments.
  • Follow up with clients on their freight inquiries and ongoing shipments
  • Billing of finished jobs and follow up on overdue payments.
  • Ensure regulatory, compliance and legal rules are followed

Qualifications

  • 2+ years of experience in a similar role
  • Knowledge about Freight Forwarding
  • Strong knowledge of international shipping herunder preparation of documents
  • Knowledge of Incoterms (2020)
  • Proficiency with Microsoft Office
  • Strong organizational and communication skills
  • Strong ability to multitask
  • Comfort working with multiple groups within business

Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon, Evening
    • Tuesday: Morning, Afternoon, Evening
    • Wednesday: Morning, Afternoon, Evening
    • Thursday: Morning, Afternoon, Evening
    • Friday: Morning, Afternoon, Evening
  • 2-3 years of relevant work experience required for this role
  • Working rights required for this role
  • Expected salary: $3,000 - $3,800 per month