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Head of Customer Service

Salary undisclosed

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Talent Link by e2i is a programme to match candidates to job opportunities offered by e2i’s Industry Partners. Applicable for Singaporeans and Singapore Permanent Residents only.

This job opportunity is from our Industry Partner in the aerospace industry.

Job Descriptions

  • Plans and Execute Equipment system maintenance to meet calibration and production schedules.
  • Manage manhour to achieve target business plans.
  • Works with other department / external and internal vendors to meet company objectives.
  • Evaluate and Execute projects to achieve efficiency in company operations.
  • Institute manpower / leave control, discipline and mentoring of staff under his / her charge.
  • Yearly budgeting and financial control of section expenditure.
  • Analyze and advise Manager and General Manager on section business growth potential to achieve company business targets.
  • Achieve Min Six Sigma Green belt accreditation with first two year of appointment.
  • Develop new tasks with reference to new repair schemes, modifications, inspections or related technical work.
  • To formulate FAI, work instructions and manhour requirement.
  • Work with Head, Operation to maximize WIP and improve TRT to enhance company operation tempo.

Job Requirements

  • Degree in Engineering Discipline or Diploma in Engineering Discipline with minimum 2 years in process planning control
  • Minimum 2 years working at executive or product control level managing a process / product engineering environment activities.
  • Preferably experience in Large Civil Engine overhaul facility operations.
  • Engine technical knowledge and background for large civil aero engine.
  • Technical understanding of process workflow.
  • Any AeroEngine general arrangement drawing knowledge and understanding is preferable.
  • Machine, Method and Material setup philosophy and application.
  • Strong process control solution background and production planning know-how to support or establish new or improve existing Operation processes.